The Houston Airports received a boost of confidence this week when not one, but two of Houston’s airports were named the “Best in America” by the readers of Travel + Leisure in a national survey.“Houston has a reputation for being hospitable and gracious. We want our guests to feel at home. These rankings are affirmation that our city employees are providing the best service possible,” says Houston Mayor Annise Parker.
“We know the traveling public has a choice of which airport they fly or connect through when they travel by air and we are very excited to be selected for this honor,” added Mario C. Diaz, aviation director for the Houston Airport System. “About 65 percent of our customers are connecting and they never leave the airport, which means that they have time to take in the airport atmosphere and it is our job to ensure that the experience is positive.”
The readers indicated that one of the things they enjoyed at Houston Airports is the way the airport employees support their travel needs.
“We strive to exceed customer expectations at Houston Airports and I am proud of all the employees who helped us achieve this honor,” added Diaz. “I’d also like to say thanks to the traveling public for giving Houston high marks as the city with the best airports in the U.S.”
Travel + Leisure rated Houston Airports high for shopping, dining, entertainment and outstanding airport lounges.
Houston Airports were selected as the second best place to dine and relax in airports across the U.S.
Some of the newest restaurants at Bush Intercontinental include:
- Center Bar
- Upper Crust
- Panapolis
- The Real Food Company
- Einstein Bros Bagels
- Rocky Mountain Chocolate/Blue Bell Ice Cream
- Z-Pizza
- El Pinto Tacqueria & Cantina
- Le Grand Comptoir
The recognition from Travel + Leisure magazine represents the latest in a string of recent accolades for the city of Houston.
At Hobby Airport, the newest restaurant is Buffalo Wild Wings.
Houston’s airports placed near the top in several categories including:
- Airport Staff Efficiency – 2nd Place
- Airport Entertainment – 2nd Place
- Airport On-time Performance – 3rd Place
- Airport Shopping – 3rd Place
- Airport Design and Functionality – 4th Place
Houston is focused on making the customer experience the best it can be and keeping the public informed on news they can use as they travel.
Both airports launched Twitter this summer to keep customers updated on news they can use. To follow us on Twitter, go to @IAH or @HobbyAirport.
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