TransGates Limousine is a family-owned company based in Houston, Texas. The company was funded on 2005 by a college student while attending University of Houston Downtown. Since the start we experience a steady growth and success expanding the company from one vehicle to more than 25 vehicles. Our mission is to provide our clients outstanding service at the most competitive rates while maintaining an excellent customer satisfaction. We are proud of our values, and our business ethics. We always strive to excellence.
We are responsible to our customers. We believe that customer satisfaction, and contentment comes before profit. It is an obligation to provide a prompt service to all our customers all the time. We believe that everything we do must be of high quality. We believe that we must persistently strive to cut down costs in order to maintain competitive prices.
We are responsible to our employees. Every employee must be considered as an individual, and as a family member. We respect their dignity and recognize their merit. Compensation must be fair and adequate, and working conditions clean, orderly and safe.
We are responsible to the communities in which we work and live; we strive to be responsible citizens, support good works, encourage charities and build our communities.
We treat every person with honor, dignity and respect regardless of their belief, race, creed, sexual orientation or gender. At TransGates Limousine; we have foundational commitment to service, and to customer satisfaction. We believe in sound business ethics, and great corporate governance.
MISSION STATEMENT
Established in 2005 TransGates Limousine is one of the most respected and reliable limousine companies in Houston area. Our mission is to provide our clients exceptional limousine service at the most competitive rates. We will offer our clients custom care to meet their unique travelling needs. Our chauffeurs, dispatchers and customer service representatives are trained regularly in order to offer quality services to our clients. We will aim to provide our clients with the highest level of comfort and safety to make their rides pleasant.
We are committed to provide residents and visitors of the greater Houston metropolitan area a luxury form of transportation at a fair price that is personable, prompt and with such attention to detail that our clients feel a sense of personalized service that is rare in today’s world. We intend to extend our invitation to those in our society looking for a lot better quality in life and for the right price. Customer satisfaction is our number one priority.
Allow our experienced uniformed chauffeurs to transfer you safely from the airport to your intended destination, ensuring that you arrive prepared relaxed and ready for the event of the day ahead. Just provide the flight details and leave the rest to us. A fully uniformed chauffeur will meet you in the arrivals lounge at the correct time and assist you to the waiting limousines or executive car for your onward journey
OUTSTANDING SERVICE
Our service is our reputation:
- We call Customer Service an “Attitude of Gratitude”.
- We believe in the Golden Rule. “Treat others as you would want to be treated”.
We believe that customer service is the cornerstone of any successful business and we believe it includes:
- Professional communication with new and existing customers and partners on a day-to-day basis.
- Exceeding customer demands with regards to products and services.
- Anticipating and meeting future customer requirements by developing additional skills and increasing our service portfolio.
