book@transgateslimo.com

Frequently Asked Questions

Your uniformed driver (Suite and tie) will be holding a sign with your name at the Baggage Claim Level or designated Meeting Area if the airport has one; which will make it easier for you to find him. The “meet and greet” is a welcoming addition to our service in unfamiliar airport or after a long flights. If you are unable to locate your chauffeur please call the dispatch at (281) 217-0772 so they can help you locate each other.

Standard gratuity is between 15% and 20% of your trip, about what you would pay at a restaurant. Most companies do not dictate gratuity except in the case of a wedding or prom where there is a required minimum for gratuity. Many times you can either pay your chauffeur cash or add the gratuity to your credit card after the trip is completed. It is good practice to give this to the chauffeur at the start of the service in order to prevent the possibility that it might be overlooked or forgotten at the completion of service.

Our customers are privileged to free waiting time for airport transfers. Our operators checking all flights ETA’s (for delays or earlier arrivals). Wait time starts when airplane arrives at the airport. We offer 30 minutes free for domestic flights and 45 minutes free for international flights.

No reason to call if you are on the same flight, our dispatch office monitors arrivals. However, you must call if your flight gets canceled to give our dispatcher the new flight or if you miss your flight. Our operators checking all flights ETA’s (for delays or earlier arrivals). Your service should be calling ahead to make sure they are there when your flight lands. Give your service all your flight information when reserving your limousine.

It is best to let us know if you will be traveling with a lot of luggage. Most sedan limos have a regular size trunk, so if you think you will have excessive luggage, let the limo company know in advance so we can make arrangement for you.

Most Limousine companies have sedans (2-3 passengers), stretch limousines (up to 6 passengers), super stretch limousines (up to 10 passengers), SUV’s (up to 6 passengers), passenger vans (up to 14 passengers) and super stretch SUV’s (up to 20 passengers). For the best comfort for your event you should subtract 2 from the above numbers (except for sedans). If you are booking airport transportation consider the amount of luggage your party has.

Your credit card will be billed on the actual day of the trip. However, we do require valid credit card to complete your reservation. Credit cards are validated or pre-authorized before vehicle is dispatched. Pre-payments can be arranged for relatives or friends of the traveler.

You must notify us of cancellation via phone, fax or email. Follow up via phone is required in case cancellation confirmation is not received within 2 hours. There is no cancellation fee if the cancellation is made within the cancellation term stated in term and conditions. Late cancellations will result in a full charge to your account. For airport transfers cancellations and changes must be completed over the phone at least 24 hours in advance. No refunds will be allowed if a customer is refused service because he/she appears to be under the influence of alcohol or drugs, or if he/she is refused service because he/she displays an inability to care for themselves or displays conduct which may disrupt the pleasure and/or safety of passengers or employees. No refund will be given to anyone who is refused service because of refusal to wear a seat belt or follow the rules and regulations of the carrier. It is your responsibility to make sure you are at the correct pickup location prior to your scheduled pickup time; No shows will be charged in full

The sooner the better, even though we also accommodate last minute reservations it is strongly recommended that you plan ahead of time, especially around spring time, fall and Holidays

The credit card information you provide to make a reservation is kept as a “security deposit” in case you have any inconvenient, like wanting to go over time but not having the cash in your pocket, also at the last minute you can change your mind and decide to use it to pay, and finally if any of the people inside the limo break anything or infringe any of our rules (read our privacy policy) we will ask you to pay for any damage made to the unit. Other than that, once the service is provided we will securely dismiss the information and not touch your card

Yes we do. TransGates Limousine offers special corporate services and discount pricing, usually this includes no minimum hourly requirement. Depending on the service requests and the volume of limousine rentals, our company will work with corporations and mid-size companies to provide limousine services that suit their specific needs and requirements.

Our business is a tricky one, and just to send a limousine out costs money. In order to make some profit we require for hourly minimums to be applied, mainly being the reason why the more hours you get the better deal you can get. Call 281-217-0772 to find out about hourly minimums throughout the week. Airport transportation and other point to point transportation are exceptions

Yes we do provide car seats upon request. There is a charge for carseats, sometimes we run special to get them free, so ask in advance please.

  • Anyone under 13 should ride only in the back seat. 
  • All children under the age of 8 years old must sit in an approved child safety seat unless the child is taller than 4 feet 9 inches.

 

2013 Child Passenger Safety National Best Practice Recommendations

Phase 1

Rear-Facing Seats

Infants: Birth – 35+ pounds, 2+ years old. Rear-facing infant or rear-facing convertible safety seat as long as possible, up to the rear-facing height or weight limit of the seat. Properly install according to instructions in owner’s manual, rear-facing in the back seat.

Phase 2

Forward-facing Seats

When children outgrow the rear-facing safety seat (2+ years), they should ride in a forward-facing safety seat as long as possible, up to the upper height or weight limit (40 – 80+ pounds) of the harnesses. Usually 4+ years old. Properly installed forward-facing in the back seat. NEVER turn forward-facing before child meets all: AGE/HEIGHT/WEIGHT requirements set by safety seat manufacturer for forward-facing.

Phase 3

Booster Seats

After age 4 and 40+ pounds, children can ride in a booster seat with the adult lap and shoulder belt until the adult safety belt will fit them properly (usually when the child is 4’9″ tall, 10 – 12 years old).
MUST have a lap/shoulder belt to use a booster seat.

Phase 4

Adult Safety Belt

Once children outgrow their booster seat (usually at 4’9″, 10 – 12 years) they can use the adult lap/shoulder safety belt if it fits them properly.
Lap portion low over the hips/tops of thighs and shoulder belt crosses the center of the shoulder and center of the chest.

All occasions…all the time. We provide professional courteous service for the following Weddings Proms Concerts Sports Events Night on the town Shopping excursions Casinos Birthdays Corporate Airport Quinceañera Sweet Sixteen Bar & Club Hopping

Our policy requires a non-refundable deposit of 40% of the total cost of the rental. We cannot hold or guarantee any vehicle without this deposit. The remaining balance is due before the day of the service. Vehicle(s) will not be reserved until a signed contract has been received by TransGates Limousine (We accept electronic contracts) and/or other arrangement

A: A minimum of 7 days notice is required for cancellation of all Stretch Limousines arrangements to avoid the charge of the full fare. Confirmed reservations canceled before 7 days prior to the charter will be charged 50% of the fare. Confirmed reservations cancelled less than 7 days prior to the charter will be charged in full.

A: For town car service for airport transfers, we require a minimum of 24 hrs for cancellation without charge.

We gladly accept Visa, MasterCard, American Express and Discover cards, Money Orders, Travel Checks, Cash, paypal, Bank Deposit, Bank Transfer. Personal or company checks should be made out to TransGates Limousine.

No. All of our vehicles are non-smoking.

All of our limousines are late model vehicles ranging in size from 6 to 25-passengers. Sedan Service (3 passengers), SUV service (7 passengers) Passenger van service (maximum 14 passengers, or maximum 10 passengers with luggage), Escalade Limousine (16 & 20 passengers), Hummer Limo (16 passengers), Party Bus (14 to 25 Passengers), Passenger bus (15 to 25 passengers). All vehicle rentals include chauffeur.

Even a 5 year old is considered a passenger. We would never risk injury to a young child and we cannot make exceptions to the law regarding passenger vehicle capacity. It would be better to rent a bigger limousine to accommodate everyone with more elbow and leg room.

If your son or daughter isn’t old enough to drink legally, then he or she is not allowed by law to drink alcoholic beverages in any of our vehicles. As a precaution against underage drinking, our chauffeurs have been instructed to place all backpacks, duffel bags or any other suspicious containers in the trunk of the limousine to be returned to the passengers at the end of the night. Our policy on underage drinking is zero tolerance!

Yes. We recommend you place these items in a small cooler where you can dispose of your empties and trash at the end of the day/night.

All of our stretch limousines have intercom systems for talking to your chauffeurs during the trip. Also, all drivers carry cell phones so that you can maintain communication for additional pickups throughout the day.

If you have not already called us, we will immediately let you know if someone in your party has left an object of value in the limousine. Please call our support staff to inquire about a lost item.

We have nice collections of CD’s on board the limo, but we recommend that you bring your favorite Digital devices like Ipod, Iphone, MP3 player, DVD and CD’s with you to listen to your favorite music on board. We have ice, water and coolers on board for passengers over 21 to bring along their favorite alcoholic beverages. Many guests also bring along their cameras to preserve their special memories from their trip.

No problem! You may continue your limo reservation provided that yours is the last reservation of the day or there are no other reservations that day for that vehicle. Just check with the driver and we will do everything possible to keep the party going.

24/7 365 days a year

Absolutely! We can do our best to provide you with any car of your choice from our affiliates companies!

Yes we do. We offer a variety of discounts from newspaper coupons, local discounts, seasonal promotions and Corporate Discounts. Most must be provided when the reservation is made and/or they must be associated with an account and paid promptly to qualify. Please check with your salesman or association for Discount/Coupon Codes.

You can get a receipt automatically by signing up with a valid email address. You can also call our staff to email/fax/mail you a copy of your receipt, or ask your driver to provide you with one at the end of the service.

We will acknowledge all confirmed reservations via an e-mail unless otherwise the customer specifies in the comment box that he/she requires us to respond via other means.

As soon as you have confirmed your wedding date, church and reception location it is a good idea to book your limousine. The wedding season books quite early for specialty vehicles, so you will want to make your reservation as soon as you have your information.

If you know what type of limousine you want, be specific. Not all wedding limousines are white. Be sure to let the service know exactly what you want. We will be happy to have you visit and select the vehicle you want, or you can check all vehicles online at www.transgates.net. Keep in mind the number of people in your party and allow for extra room for comfort.

This will vary depending on the specials or promotions running at the time of the reservation. Our company will provide complimentary champagne or sparkling cider, red wedding carpet, Just Married sign and a professionally trained and attired chauffeur. Multi-car discounts are sometimes available, so it is best to ask for specifics promotions regarding wedding packages.